Business Communication Skills

Description

Module 1: Introduction to Business Communication

• Importance of communication in business success

• Types of communication: verbal, non-verbal, and written

• Barriers to effective communication

• Principles of clear and concise messaging

Module 2: Professional Writing Skills

• Business email etiquette and structure

• Writing memos, reports, and proposals

• Avoiding jargon and common grammar mistakes

• Crafting persuasive written messages

Module 3: Verbal Communication in the Workplace

• Building confidence in speaking

• Professional phone and video call etiquette

• Structuring your message for clarity

• Storytelling techniques in business contexts

Module 4: Non-Verbal Communication & Body Language

• Understanding facial expressions, gestures, and posture

• Matching body language with your message

• Reading non-verbal cues from others

• Impact of tone, pace, and pitch

Module 5: Active Listening & Interpersonal Skills

• Techniques for effective listening

• Paraphrasing and asking the right questions

• Building rapport with colleagues and clients

• Handling interruptions and misunderstandings

Module 6: Presentation & Public Speaking Skills

• Structuring presentations for maximum impact

• Using visual aids effectively

• Engaging and persuading your audience

• Overcoming stage fright and nervousness

Module 7: Negotiation & Persuasion Skills

• Understanding negotiation styles

• Win-win negotiation strategies

• Influencing decisions ethically

• Handling objections and conflicts constructively

Module 8: Cross-Cultural Communication

• Communicating across cultural boundaries

• Adapting style for global business settings

• Avoiding cultural misunderstandings

• Working effectively with diverse teams

Module 9: Communication in Leadership & Teamwork

• Leading meetings and group discussions

• Giving and receiving constructive feedback

• Motivating and inspiring teams through communication

• Conflict resolution strategies

Module 10: Capstone Project

• Prepare and deliver a professional business presentation

• Create a sample business communication portfolio (emails, reports, and presentations)

• Receive peer and mentor feedback